New guide to help those in need communicate

22 January 2019 – Northumberland Gazette

Every day, North East Ambulance Service NHS Foundation Trust (NEAS) respond to thousands of patients across the region, many of whom face communication barriers, such as a hearing impairment, information in easy read or little understanding of the English language.

In order to make access to services as open as possible, and to support frontline clinicians is negotiating such barriers, NEAS has developed an interactive online tool, which contains easy to understand pictures for common ailments to allow patients to show the clinician what is wrong and, in turn, allow the clinician to show patient what they are doing and why, and what will happen next.


Ed. Communication is essential to ensuring patients get the correct treatment quickly – this tool sounds like a very smart move.  

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