03 November 2018 – Times
The controversial app championed by the Health Secretary could be offering a significantly worse service to patients than they would get in person at a doctor’s surgery, it will be claimed in The Lancet this week.
GP at Hand uses artificial intelligence to assess symptoms via a chatbot. It also offers video and telephone consultations with doctors. The service is available on the NHS to patients in London, although a nationwide version has been delayed pending more evidence. Patients can also pay for access.