NHS’s GP at Hand app ‘no match for trip to doctors’

03 November 2018 – Times

The controversial app championed by the Health Secretary could be offering a significantly worse service to patients than they would get in person at a doctor’s surgery, it will be claimed in The Lancet this week.

GP at Hand uses artificial intelligence to assess symptoms via a chatbot. It also offers video and telephone consultations with doctors. The service is available on the NHS to patients in London, although a nationwide version has been delayed pending more evidence. Patients can also pay for access.

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