A West Midland’s Ambulance Service (WMAS) official, Mark Docherty, urged health chiefs in charge of the Worcestershire Royal Hospital to improve after delays marred ambulance operations.
In a letter to Sandwell and West Birmingham CCG, the director of clinical commissioning complained about long delays which had seen 57 ambulance crews forced to wait over an hour to hand over patients.
There was also one incident which saw a crew wait for three hours to hand over a patient to hospital staff.
The delays occurred on 10-11.11.2017 despite a letter sent out to Trust executives last week in which NHS Improvement urged hospitals to deal with handover delays.
The warning, co-authored by NHS England, said that delays would increase the risk for both patients onsite and those needing help in the community while major and serious incident response would be significantly worsened.